By the end of this program, participants should be able to:

• Know-how on data collection and analysis
• Visual identification of significant problems
• Sorting ideas into useful categories
• Effective tool for QC circles
• Analyze variation from a process
• Visual display of numerical data
• Determine the cause and effect relationship
• Decisions are based on analysis of data

This course is designed for QMR, QA Managers, Assistant QA Managers who are seeking to enhance their skills and know-how on the basic tools in quality control. It will also benefit those charged with creating or directing monitoring and measuring services.

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Role plays, group work, video screening, case studies and discussion from individual experience.