Upon completion of this programme, the participants should be able to:

• Improve business relationship
• Improve on influencing skills with effective communication
• Manage communication with Individual preference.
• Develop self-Improvement

Fundamentals of Communication

• Right Mindset
• First Impression: 7-11
• Communication Model

 Emotional Intelligence

• What is EQ?
• IQ vs EQ
• Be Smart
  • Social Skills
  • Emotional Control

 Four Patterns of Behavior

• What is your behavioral Style?
• Assertiveness

 Handling Objections

• PURR Techniques
• The Powerful ‘F’ Word
• UART Method

 Stress Management

• Understanding Stress
• Just How Stressed Are You?
• Tips for Handling Stress

 Time Management

• Keeping Your Life Organized
• Know Your Boundaries

 Transform yourself for Success

• Your Personal Identity
• Forgive and Move On
• Confidence

Success Principles

• I Can
• Fear

Mental Visualization

This course is designed for Managers, Executives, Supervisors, and Personnel who wish to improve their Communication, Rapport Building, and Self-Management of an organization.

This program will be presented via interactive lecture, practical hands-on activities, group & individual discussion and presentation, and experience sharing.